Refund and Returns Policy

Effective Date: October 26, 2024

At Zyntrotax, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase, we are here to help. Please review our refund and returns policy below.

1. Eligibility for Returns

1.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Returns must be initiated within 30 days of the purchase date. Proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

2.1 Gift cards
2.2 Items marked as final sale
2.3 Products that are opened or used (except in the case of defects)

3. Return Process

3.1 To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number]. We will provide you with instructions on how to return your item.

3.2 Please do not send your purchase back to the manufacturer directly. All returns should be sent to our designated return address, which will be provided to you during the return process.

3.3 Customers are responsible for the shipping costs of returning the item unless the return is due to a defect or error on our part.

4. Refunds

4.1 Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4.3 If you haven’t received your refund after 10 business days, please check with your bank or credit card provider, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at [Insert Email Address].

5. Exchanges

5.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] or [Insert Phone Number].

6. Late or Missing Refunds

6.1 If you haven’t received a refund after 10 business days, first check your bank account again.

6.2 Then, contact your credit card company; it may take some time before your refund is officially posted.

6.3 Next, contact your bank. There is often some processing time before a refund is posted.

6.4 If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

7. Shipping Costs

7.1 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us